This Privacy Policy explains how ÉCLAT de VIE GmbH processes personal data through the GemVera website.
GemVera is the B2B business of ÉCLAT de VIE GmbH. This Privacy Policy applies to the website www.gem-vera.com.
We process personal data in accordance with the Swiss Federal Act on Data Protection and, where applicable, other data protection laws, including the EU General Data Protection Regulation.
1. Data Controller
ÉCLAT de VIE GmbH
Brühlstrasse 133
4500 Solothurn
Switzerland
Email: contact@gem-vera.com
Website: www.gem-vera.com
2. Personal Data We Collect
We may collect personal data that you provide when you contact us or submit a B2B inquiry, including:
name and company name;
email address;
telephone or WhatsApp number;
country or region;
company website;
product and project requirements;
messages and correspondence;
design references, product images, sketches, sample photos and other submitted files.
When you visit our website, technical information may also be processed automatically, including your IP address, browser type, device information, access time, requested pages and server log data.
3. How We Use Personal Data
Personal data collected through the GemVera website is used internally by ÉCLAT de VIE GmbH to:
review and respond to inquiries;
communicate with potential and existing clients;
understand product and project requirements;
prepare suitable product, service or quotation options;
assess technical and production feasibility;
communicate about CAD development, sampling, production, quality review and delivery;
manage potential and existing business relationships;
operate, maintain and protect the website;
prevent misuse and security incidents;
comply with applicable legal obligations.
We do not sell personal data or use inquiry information for unrelated purposes.
Where the EU General Data Protection Regulation applies, processing may be based on steps taken at your request before entering into a contract, the performance of a contract, compliance with legal obligations, our legitimate interests in responding to inquiries and operating our business, or your consent where required.
4. Inquiry Forms and Reference Files
Personal data, project information and reference files submitted through our inquiry form are initially reviewed and used internally by ÉCLAT de VIE GmbH to respond to and communicate with you about your inquiry.
We do not disclose client names, email addresses, telephone numbers, WhatsApp details or other direct contact information to production partners or other commercial partners.
Where necessary for quotation, technical assessment, CAD development, sampling, production or quality coordination, relevant product and project information may be shared with selected technical or production partners.
Only information reasonably necessary for the relevant project purpose will be shared. Client contact details and other direct identifiers will be removed before project information is provided to these partners.
Please submit only information and files that are relevant to the review of your inquiry and avoid including unnecessary personal data in reference files.
5. Website Hosting and Technical Services
Our website and email services are hosted through Green in Switzerland.
As our technical service provider, Green may process and store personal data on our behalf only to the extent necessary to provide website hosting, email, storage, backup, security and related technical services.
ÉCLAT de VIE GmbH remains responsible for the processing of personal data submitted through the GemVera website.
6. Website Logs and Cookies
Our website may process server log data and use technically necessary cookies for website security, operation and functionality.
Technically necessary cookies may be used without separate consent where permitted by applicable law.
If analytics, advertising, social media tracking or other non-essential technologies are introduced, this Privacy Policy and the website’s Cookie Settings will be updated accordingly. Where required, such technologies will not be activated before the user has made the relevant cookie selection.
7. Data Retention
We retain personal data only for as long as reasonably necessary to:
review and respond to an inquiry;
maintain communication with a potential or existing client;
manage a business relationship or order;
establish, exercise or defend legal claims;
comply with statutory record-keeping obligations.
When personal data is no longer required for these purposes, it will be deleted or anonymized where reasonably possible.
8. Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
Access to inquiry and client information is limited to persons within ÉCLAT de VIE GmbH who require the information for the relevant business purpose.
However, data transmission over the internet cannot be guaranteed to be completely secure.
9. Your Rights
Subject to applicable data protection law, you may request:
information about the personal data we process about you;
correction of inaccurate or incomplete personal data;
deletion of personal data;
restriction of or objection to certain processing;
withdrawal of consent where processing is based on consent;
delivery or transfer of personal data where applicable.
To exercise your rights, please contact:
contact@gem-vera.com
We may need to verify your identity before responding. Legal retention obligations, contractual requirements or other lawful grounds may limit certain requests.
Where applicable, you may also submit a complaint to the competent data protection authority.
10. Changes to This Privacy Policy
We may update this Privacy Policy if our website, services, technologies, business activities or legal requirements change.
The current version will be published on this website.
Last updated: June 14, 2026